Guide
Get help with Support Hub
Ask a question and track replies from our volunteer team in Support Hub.
Prefer to follow along beside the real page? Use Open as PDF to open these steps in a new tab you can keep open or save to your device.
Open Support Hub
Choose "Support Hub" from the top menu — on a phone, tap the menu button ("Open menu") first. You can open past requests or start a new one.
Show all steps at once
- 1
Open Support Hub
Choose "Support Hub" from the top menu — on a phone, tap the menu button ("Open menu") first. You can open past requests or start a new one.
- 2
Describe your issue
Pick a "Topic" (Registration, Payment, Eligibility, Travel, Volunteering, or Other), add a short "Subject", and explain the details in "How can we help?".
- 3
Send it
Choose "Send message". Then choose "Open request" to open the exact conversation, or "Open requests" to see your complete list.
- 4
Read and reply
Choose "View my tickets", then open an item to read replies. Type in the "Reply" box and choose "Send" to continue the conversation.
- 5
Watch for replies
The notification bell shows a count when there is something new. Open your request to catch up.