Guide
Get help (send a support request)
Ask a question and track the reply from our volunteer team.
Prefer to follow along beside the real page? Use Open as PDF to open these steps in a new tab you can keep open or save to your device.
Open Support
Choose "Support" from the top menu — on a phone, tap the menu button ("Open menu") first. You will see a "New request" form and your past requests.
Show all steps at once
- 1
Open Support
Choose "Support" from the top menu — on a phone, tap the menu button ("Open menu") first. You will see a "New request" form and your past requests.
- 2
Describe your issue
Pick a "Topic" (Registration, Payment, Eligibility, Travel, Volunteering, or Other), confirm your "Region", add a short "Subject", and explain the details in "Message".
- 3
Send it
Choose "Submit request". Your request opens as a conversation thread where the team will reply.
- 4
Read and reply
Open any item under "My requests" to read replies. Type in the "Reply" box and choose "Send" to continue the conversation.
- 5
Watch for replies
The notification bell shows a count when there is something new. Open your request to catch up.