Help centre
How can we help?
Step-by-step guides for signing in, registering, coaching, chaperoning, and getting support. Choose a guide to walk through it one step at a time.
Getting started
Sign in, recover access, and set your language.
Sign in to your account
Get into your account with a one-time email link or a password.
Fix an expired or broken sign-in link
Request a fresh link or switch to a password if your link stopped working.
Change the language
Switch between English, French, Dari, Russian, and Persian.
Athletes & families
Register, pay, and manage an athlete's participation.
Register an athlete
Complete the step-by-step registration form for an athlete.
Save and resume your registration
Leave the athlete registration form and pick up where you left off.
Pay your registration fee
Complete payment securely and retry if it doesn't go through.
Update your profile and photo
Keep your name and photo up to date.
View your team
See the people connected to your registration and their status.
Coaches
Complete and update your coach registration.
Chaperones
Respond to invitations and manage your assignments.
Getting help
Reach the volunteer team when you're stuck.
Still stuck?
Open Support Hub to send a request to our volunteer team. Registered participants can choose the registration option and sign in securely.